This privacy policy explains how Cycle Haven processes personal data through its website and workshop services. It follows the data lifecycle from collection and use through disclosure, retention, and deletion, with a focus on the information needed to manage bicycle service inquiries and related communications.
We collect the information needed to handle service inquiries, respond to contact form submissions, and manage workshop communication. This may include a name, email address, phone number if provided, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
We receive personal data when a visitor uses the contact form, sends an email, calls the workshop, or provides details in person during bicycle intake. Technical data is generated automatically when the website is accessed and used.
Essential cookies support basic site operation, such as page delivery and form handling. Preference cookies may remember privacy choices so the site does not ask for the same selection repeatedly. We do not confirm the use of analytics or marketing cookies.
We use cookies only for essential site operation and to remember privacy preferences. If a browser blocks or removes cookies, some site functions may not work as intended, but the website can still be viewed in a limited form.
We use personal data to respond to service inquiries, arrange bicycle intake, confirm scope and approval for additional work, provide service summaries, and manage customer communication. Data is also used for website security, technical delivery, and recordkeeping connected to workshop operations.
We may share data with service providers that support website delivery, form handling, communications, or technical maintenance. These recipients are expected to use the information only for the assigned task and to protect it in line with the service arrangement.
We may disclose personal data to public authorities, legal advisers, or other parties when necessary to comply with applicable law, respond to lawful requests, protect rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Privacy rights lifecycle
Depending on the circumstances, individuals may request access to their data, correction of inaccurate details, deletion where appropriate, restriction of certain processing, or an explanation of how a request is handled. We assess each request in light of the information held and the obligations that apply to the workshop.
To protect privacy, we may ask for enough information to confirm identity and locate the relevant record before responding to a request. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, describe the available next step.
We retain personal data for the period needed to respond to inquiries, complete workshop administration, maintain service records, meet legal obligations, and resolve operational issues. When the relevant purpose ends, the data is deleted, anonymized, or archived only where a continuing legal or business need applies.
When we make material changes, we will update the policy text on the website and may use reasonable service channels to draw attention to the revision. The updated version applies from the date it is posted unless a different effective date is stated.
Use the listed contact channels for questions about this notice or the handling of personal data.
